Privacy Policy

We are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using this website (the "Site"), you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Information you provide directly: This includes your name, email address, phone number, mailing address, and any other details you submit via forms, account registration, purchases, or correspondence with us.

Information collected automatically: When you visit the Site, we may automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We collect this data through cookies and similar tracking technologies.

Information from third parties: We may receive information about you from third-party services such as social media platforms, analytics providers, or advertising partners, where permitted by law.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve the Site and our services.
• To respond to your inquiries, requests, and support needs.
• To send transactional communications such as order confirmations or account notifications.
• To send marketing communications where you have consented or where we have a legitimate interest to do so.
• To analyze usage trends and improve the user experience.
• To comply with legal obligations and enforce our terms and policies.
• To detect, prevent, and address fraud or security incidents.

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies and Tracking Technologies

The Site uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. We use the following types:

Essential cookies: Required for the Site to function correctly. You cannot opt out of these.

Analytics cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).

Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect Site functionality.

How We Share Your Information

We may share your information with:

• Service providers who assist us in operating the Site and delivering our services (e.g., hosting providers, payment processors, email platforms), bound by confidentiality agreements.
• Business partners with your consent, where required by our services.
• Legal and regulatory authorities where required by law, court order, or to protect our legal rights.
• Successor entities in the event of a merger, acquisition, or sale of all or part of our business, in which case we will notify you before your information is transferred.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where there is no legitimate reason for us to continue holding it.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us using the contact details provided on this Site. We will respond within the timeframe required by applicable law (typically 30 days).

Social Media Account Connections

We operate a social media scheduling tool at social.dsnmrk.com (the "Scheduling Tool") that we use to plan and publish content for our business and for clients who authorize us to manage their accounts. This section explains how we handle data we receive when an account on Facebook, Instagram, TikTok, YouTube, Google Business Profile, or another supported platform (each a "Platform") is connected to the Scheduling Tool.

Information we receive: When you or your authorized representative connects an account, the Platform provides us with an access token and basic account information, such as the account, page, channel, or business location name; profile picture; account ID; and the list of pages, profiles, or locations you choose to grant us access to. Depending on the Platform and the permissions you approve, we may also receive performance metrics for content published through the Scheduling Tool (such as reach, views, and engagement) and comments on that content.

How we use it: We use Platform data only to publish and schedule the posts, images, and videos you or your team create and approve; display your connected accounts and scheduled content within the Scheduling Tool; report on the performance of content published through it; and keep the connection active. We do not use Platform data for advertising, do not sell it, do not share it with data brokers, and do not use it to build profiles of individual users.

How we share it: Platform data is sent only to the Platform itself (to publish content you have authorized) and is stored by the hosting provider that runs the Scheduling Tool on our behalf. We do not transfer it to any other third party except where required by law.

Storage and security: Platform data is stored on a server we control, accessed only over encrypted (HTTPS) connections, and available only to authorized personnel.

Retention and deletion: We keep Platform data only while an account remains connected. When you disconnect an account or ask us to delete your data, we delete the associated access tokens and account information within 30 days, unless we are required by law to keep certain records.

Google and YouTube: Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. By connecting a YouTube channel, you agree to be bound by the YouTube Terms of Service, and Google's handling of your data is described in the Google Privacy Policy.

How to Revoke Access or Request Data Deletion

You can stop the Scheduling Tool from accessing your account at any time:

• Facebook and Instagram: remove our app under Business Integrations (Facebook) or Apps and Websites (Instagram) in your account settings.
• TikTok: remove our app under Manage App Permissions in your account's Security and Permissions settings.
• Google, YouTube, and Google Business Profile: remove our app at myaccount.google.com/permissions.

To have us delete the data we hold for a connected account, send a request through the contact form on this Site with the subject "Data Deletion Request", the Platform, and the account or page name. We will confirm your identity, delete the data within 30 days, and let you know when it is done.

Children's Privacy

The Site is not directed at children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

If you are located outside the country in which this Site is operated, please be aware that your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction. Where required, we put in place appropriate safeguards (such as standard contractual clauses) to ensure your data is protected.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out through the contact information or contact form provided on this Site.